Return Policy

Our Commitment to You
At Root Strength Co., your wellness experience is our top priority. We stand behind the quality and integrity of our products and want every customer to feel fully confident in their purchase.

30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee to first time customers. If you are not completely satisfied with your Root Strength product for any reason, you may request a refund within 30 days of the order’s delivery date. 

Damaged or Defective Items
If your order arrives damaged, defective, or compromised in any way, we will replace the product or issue a refund. This may include a broken or compromised seal, leakage, or any tearing or puncturing of the packaging that makes the product unsafe or unusable. Should this occur, please contact us at support@rootstrengthco.com  with your order number and a photo of the issue. If a return is necessary, we will provide a prepaid return label, and the damaged product must be returned before a replacement or refund is processed.

Refunds and Exchanges
Refunds are issued to the original payment method and include the full order amount, including shipping, when the request is related to product dissatisfaction or product quality concerns. Exchanges are only offered for the same product and only in cases where the original item arrived damaged or defective.

How to Start a Return or Exchange
To begin a refund or exchange, please contact us at support@rootstrengthco.com  with your order number and a brief explanation of the issue. Our team is always here to help, and your satisfaction will continue to be our highest priority.